Administrators can give users the option to set up recovery questions or to recover their password via email.
Navigation: UKG Learning > Academy Workspace > Settings > Academy
- Expand the Team Member Settings section.
- At the Do you want to turn on the password recovery questions? section, turn On the toggle.
This setting allows members without an email address set to recover their password through security questions set up upon their first login. Users who were logged into the academy prior to activating the password recovery questions will be asked to choose the three questions upon their next login. - (Optional) To make this option available for members who have an email tied to their account, turn the Allow users to recover their password also via email toggle to Yes.
- Scroll down and select Save when finished.
If multiple accounts share the same email address then the password recovery will display an error. By providing one email address that is shared across multiple accounts, there is no way to tell which account is the correct one. Since the recovery questions are connected with accounts and not email addresses, the functionality will not work in those cases.
Edit Password Settings as a Learner
Users can edit their password settings.
Navigation: UKG Learning > My Avatar > Settings > View Account Settings
Choose the setting you want to change:
- Change Password
- Update Email
- Password Recovery Questions
- Multi-Factor Authentication