Academy Admins, as well as users assigned to a job or role with the Backdoor Login permission, have the ability to proxy into another user’s account.
Navigation: UKG Learning > Academy Workspace > Academy Admin > Organization > Manage Team Members
- Locate the user.
- Select the Log in as this team member icon next to the user's name to log in with their account.
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When you are logged in as another user, there will be a banner on top letting you know.
The following items are not available when logged in via proxy:
- Personal messages and notifications
- Performance Reviews
Important:
- The icon is not available if the user is also an admin.
- The icon is not available if the user is a member of multiple academies.
- When logging in as the user, certain personal information such as messages or billing information, is not available to you.
- If you find yourself locked into a profile and need to log out, you can do so by using the following link: https://learning.ultipro.com/login/logout.php. Selecting this link will log you out of your current session, allowing you to log back in with the appropriate credentials.
The Backdoor Login permission can only be enabled for a job or role when the Manage Members permission is also selected. If Manage Members is deselected, the Backdoor Login option will automatically be unchecked and unavailable.
- The Manage Members permission requires at least one of its sub-permissions to be selected in order to be applied.