Are you setting up a new team, such as your HR department, to receive New course or learning path enrollment request notifications, but the messages are not reaching them?
This article explains why this happens and how to ensure the correct team members receive these notifications.
Why this happens
In Learning, notification delivery depends on permissions assigned to a user’s job.
For the New course or learning path enrollment request notification, the system sends alerts only to users who have the Approve Self-enrollment Requests permission enabled in their assigned job.
If a user is listed as a recipient but does not have this permission, they will not receive the notification. This applies even if they are part of the intended group, such as HR staff or department managers.
Ensure the correct users receive notifications
To allow designated team members to receive and act on enrollment requests, complete the following steps.
Navigation: UKG Learning > Academy Workspace > Academy Admin > Organization > Manage Jobs > Jobs
Locate the relevant job (for example, a custom Human Resources job).
Select Edit Permissions for the selected job.
Enable the required permissions
Approve Self-enrollment Requests
Assign Training
Both permissions must be enabled.
- Select Save Permissions.
What to expect
After you enable the required permissions, users assigned to the designated job begin receiving New course or learning path enrollment request notifications.
This allows the appropriate team members to review and approve enrollment requests without delay.
Confirming the correct permissions ensures consistent communication and supports efficient management of course and learning path enrollments.