Scenario
A user sees a padlock icon on a course they need to access with the message:
“Complete the prerequisites for this course.”
Explanation
The course is locked because it is part of a Learning Path with a mandatory sequence enabled.
This is expected system behavior. Mandatory sequencing ensures learners complete courses in the defined order to support a structured learning experience.
What’s happening
The user attempts to launch a course but cannot access it because the padlock icon appears.
Why the course is locked
The course belongs to a Learning Path configured with the sequence set to Mandatory.
When a Learning Path uses a mandatory sequence:
Learners must complete earlier steps before accessing later courses.
The system treats preceding steps as prerequisites.
If the course is included in multiple Learning Paths and at least one uses a mandatory sequence, the course remains locked until the required preceding steps in that mandatory path are completed.
This restriction applies even if the learner tries to access the course from:
A different Learning Path
A standalone course listing
Resolution
To unlock the course, use one of the following options.
Option 1: Complete the prerequisite steps
Have the user:
Navigate to the Learning Path enforcing the mandatory sequence.
Complete all preceding courses in the path.
Once completed, the locked course becomes available across all Learning Paths and contexts.
Option 2: Update the sequence setting
If appropriate, modify the Learning Path settings:
Locate the Learning Path.
Change the sequence from Mandatory to Suggested.
After updating the sequence, learners can access the course without completing previous steps.