Attention: All Learning customers
The following is the rollout schedule to migrate all customers to the New Experience and explains the exception options we are offering to customers who request one.
Important: Customers who select Option 1 in the table below (no request to delay or move to New Experience earlier), will have all users in their system (except Admins who will maintain the toggle option) switched to the New Experience on August 6th at 3am EST.
In alignment with UKG’s Suite Principles Feature Release guidelines, we have adjusted the release schedule as follows:
New Experience rollout schedule
Web
- August 6th: All Learning roles* (except for Admins) are placed into the New Experience. They no longer have access to toggle between Classic and New Experience.
- November 5th: Legacy is sunsetted. All Learning roles including Admins are placed into the New Experience.
*All Learning roles: Learners, Content Managers, Training Managers, and Permissioned users no longer have access to the preview option and will be required to use the New Experience.
Note: As a reminder, beginning February 9th, you were able to activate a toggle that lets Learners and Permissioned users switch between the Classic and New Experience, giving them early access to the updated interface.
Mobile early adopter
- TBD (Pending Apple’s approval): All customers who asked to opt-in to test the New Mobile Experience will see a new link in the UKG Pro Learning app titled "Learning 2.0". Communication emails will go out to Admins who have opted-in at least 1-2 weeks before deployment date with further details.
Learning New Experience rollout exceptions options
To provide customers with greater flexibility while maintaining our overall rollout schedule, we are offering the following options:
| Option | Timeline | Who is Affected? | Action Required |
| Option 1: Stay on Current Rollout Plan (Default) | August 6: All non-Admin users transition to the New Experience. Admins retain the ability to toggle between Classic and the New Experience. November 5: All users, including Admins, transition to the New Experience. The Classic Experience is retired. | All Customers | No action required. You automatically follow the standard rollout schedule. |
| Option 2: Request a Delay | This delay is from the August 6 date. Keep your organization on the Classic experience until November 5, when all users (including Admins) transition to the New Experience. | Customers who need additional time for change management or wish to align with the UKG Pro New Experience. | Submit a Support case during the week of July 16th-31st requesting an exception. Include your Academy ID (found in your URL as acaid=xxxxx). On November 5th, all your users will be placed into the New Experience |
| Option 3A: Move to the New Experience Early (All Users) | Transition all users, including Admins, to the New Experience before November 5 | Customers ready to fully adopt the New Experience. Note: If you elect to move to the New Experience ahead of the standard rollout, it will not be possible to roll back. | Submit a Support case with your Academy ID, preferred transition date (3 business days lead time required), and request an early migration. |
| *NEW* Option 3B: Move to the New Experience Early (Admins Keep Toggle) | Transition all non-Admin users to the New Experience before August 6 while allowing Admins to continue toggling between Classic and the New Experience until November 5. | Customers wanting early adoption while maintaining Admin flexibility. Note: If you elect to move to the New Experience ahead of the standard rollout, it will not be possible to roll back. | Submit a Support case during the week of July 16th-31 with your Academy ID, preferred transition date (3 business days lead time required), and request the Admin Toggle option. On November 5th, all your users will be placed into the New Experience. |
Information Required for Options 2, 3A, and 3B
Delay
- Submit request via a Support case July 16th-31st to request a delay so you are not transitioned automatically on August 6th.
- For the Subject/Title of your case use: 'Learning Modernization: Request for Delay'
- Provide Academy ID (found in your Learning URL as acaid=xxxxx)
- Note: November 5th all your users would be placed into the New Experience.
Move to New Experience prior to August 6th
- Submit request via a Support case July 16th-31st to request a delay so you are not transitioned automatically on August 6th.
- For the Subject/Title of your case use: 'Learning Modernization: Move to New Experience'
- Provide Academy ID (found in your Learning URL as acaid=xxxxx)
- Provide your requested transition date (minimum 3 business days notice)
- Note: If you elect to move to the New Experience ahead of the standard rollout, it will not be possible to roll back