The New Learning Solution User Experience — FAQs

What is the new experience?

We are building on our legacy of industry firsts by unveiling the next generation of our people-first learning platform. This latest innovation advances the platform with the introduction of workspaces, a reimagined learner experience, immersive course experiences, re-imagined social workspace, microlearning, and a host of other exciting features designed to empower learners of all backgrounds.

Will my data be the same in both experiences?

We're making your transition to the new experience smoother by using a single database for both the new and legacy versions. This means you'll benefit from several advantages:

• Consistent Data: All your existing data, including uploaded courses, reports, and integrations, will automatically be available in the new experience. There's no need to worry about transferring information or re-uploading content. The only exception to this is certain branding elements (like the academy logo in the new experience is different dimensions than the logo in the legacy experience. Learn more in the Configure Academy Branding article).
• No Re-implementation Hassle: Since we're using a single database, you won't need to go through a complex "re-implementation" process for your integrations. This saves you time and ensures your existing tools continue to work seamlessly.

By leveraging a single database, we're simplifying the transition and ensuring your valuable data remains readily accessible in the new and improved experience.

As an admin, why do I have to switch workspaces to do certain activities?

Workspaces are designed to streamline your workflow and help you zero in on specific tasks. Imagine you log in with a single goal in mind. Workspaces make it easy to navigate directly to the relevant section of the platform with the tools and information you need to complete that task, all in one place. By organizing content into workspaces, we eliminate clutter and distractions. This ensures only the essential information is front and center, allowing you to focus on what truly matters—completing your task efficiently.

Will I be able to change back my academy labels if I preferred the previous terminology?

Yes. We have made some terminology changes (see the Vocabulary and Terminology section in this article) with the new user experience to align with industry standards and familiar language. But if you utilize custom labels in your academy, those will remain unchanged in the new user experience. Additionally, existing terminology will remain as custom labels, so that you may not even notice that they've been updated. For example, "Curriculum" will become a custom label if you used Curriculum as a default label in the legacy experience. Learn more about this in the Edit Academy Labels article.

Is the toggle to switch back and forth between legacy and new experience for everyone or just admins?

It’s only available for admins. All academy administrators will get access to the new experience. This access will give them a chance to explore the new design and plan their learner rollout. 
 

Why won’t learners be able to “try” the new experience by switching back and forth like admins?

We’ve decided to limit the toggle option to administrators to ensure a smooth, organized rollout for the academy. Allowing learners to toggle back and forth could lead to support complications, as it would be difficult to track which UI each learner is using. By setting one clear transition date for the entire academy, we can create a more consistent experience for everyone.

What help resources are available to help me get comfortable with the new user experience?

We understand that adjusting to a new interface can take some time. To ensure a smooth transition, we're providing a variety of resources to help you get comfortable with the new experience:

• Updated Knowledge Base: We've revamped our Knowledge Base with a focus on the new user experience. You'll find a comprehensive collection of articles that walk you through workflows and how-to's, all reflecting the new navigation and interface.
• In-app Guides: Need quick help within the platform? Look for the in-app guides with the help button! These offer step-by-step instructions to guide you to specific information or actions you need to take. 
   
• Training: Look for future announcements for more training opportunities.

We encourage you to explore these resources as you navigate the new experience. 
 

Is there a timeline for how long the classic experience will be available?

The timeline is flexible and customer-driven. Admins will be able to switch between the legacy and new user experiences throughout the development of the new experience. Once all customer admins have had sufficient time to explore the new experience, we will decide on an appropriate timeline for deprecating the legacy experience. Ample notice will be provided to support a smooth change management process.

What can we expect in future phases of development? When can we expect future releases?

We release monthly enhancements to the platform. In 2025, we expect to have completed the redesign of the remaining workspaces (primarily for Training Manager and Admin user personas). This includes the Team, Academy, Business Impact, and Marketplace workspaces.

Vocabulary and Terminology

There are a number of terms that have been changed to better standardize vocabulary used throughout the industry.